How should you respond to a client inquiry about product features if you are unsure?

• A. Make up claims.
• B. Be honest about what you know and offer to find evidence-based information.
• C. Deflect the question without explanation.
• D. Avoid answering and change topic.

Answer: (C)

When you’re unsure about product features, the best approach is to be honest about what you know and offer to find evidence-based information. This approach builds trust, sets realistic expectations, and shows you’re committed to accuracy. You can respond by saying you don’t have that detail at the moment but will check official specs or the product manual and get back with precise information and any sources. If the client needs immediate guidance, you can share what you can confirm now and clearly explain you’ll verify the rest and follow up.

Being honest keeps communication reliable and protects the client from misinformation. Making up claims can lead to false expectations or harm credibility. Deflecting without explanation leaves the client unsatisfied and unsure who to trust. Avoiding the question and changing the topic also wastes the client’s time and undermines professional service.