Which describes a soft skill?

• A. Hair coloring technique
• B. Time management
• C. Sterilization process
• D. Cutting hair

Answer: (B)

Soft skills are the personal abilities that influence how you work and interact with others. Time management fits here because it’s about planning, prioritizing tasks, and using time efficiently to keep appointments on track and the workflow smooth. It’s not a hands-on service technique, but a way you approach your work that supports delivering services effectively. The other options describe concrete procedures—coloring, sterilizing, and cutting—which are technical skills rather than personal management behaviors.